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Phone: +27 72 399 1964 Fax: 086 540 3311 E-mail: info@crestrest.co.za |
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Contact info: |
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SELF-CATERING AND SELF-SERVICE UNITS
TERMS & CONDITIONS
The units are available as Self Catering & Self Service Accommodation All the terms & conditions below are deemed as accepted on receipt of deposit payment NON-VAT VENDOR = NO VAT IS LEVIED
Right of Admission Reserved
At the self catering & self service accommodation units guests are responsible for the following
1. Cleaning of units; 2. make own beds; 3. provide own toiletries & food; 4. provide own bedding (optional) 5. do own cooking 6. tidy kitchen after use 7. wash own dishes
There is no washing machine or dishwasher available in the units
Clean linen are supplied after every 7th night accommodation (Monday - Friday) for stays longer than 7 consecutive nights (Linen = Fitted sheet + Flat sheet + Pillow Cases) Should clean linen or towels be required before the 8th night of accommodation for stays longer than 7 consecutive nights it will be made available at the following rates: Linen @ R 25 per sheet & R 10 per pillow case and Towels @ R 25 per bath towel Self catering & self service accommodation apartments are subject to availability No smoking allowed in the units
A set of house rules is available in the unit and guests are obliged to abide by these rules
Corporate will be liable for the conduct of their employees / contractors
Corporate will be liable for any extra charges related to the accommodation unit
Should we receive a complaint about guests not abiding by the rules ~ a written warning will be given for the 1st and 2nd offence and immediate eviction with the 3rd
Please Note: Should an eviction occur no refund will be made
Although utmost care has been taken to ensure the safety and well being of our guests and their property, the Owner and Staff, shall not be held responsible / partly responsible for any injury, theft, loss or damage to any persons, visitors or their properties while visiting / residing on the premises CANCELLATION POLICY
Insurance: To avoid any misunderstanding ~ a booking constitutes a binding contract. All guests confirming a booking are advised to take out insurance to cover the full cost of their accommodation in the event of a cancellation. We will seek compensation for any cancelled accommodation, including premature curtailment
Only signed and written cancellations will be accepted
Should you cancel the booking or you do not arrive or you do not complete your stay, the following cancellation policy will be instituted
Cancellation 15 days + prior to date of arrival ~ guest forfeit 100% of deposit
Cancellation 0 – 14 days prior to date of arrival or a no-show ~ guest forfeit 100 % deposit & guest is liable for balance of the original accommodation booking amount due
Not completing stay of reservation
In the event of a premature departure the guest will be liable for the full stay of the original booking made = no refunds will be made
BREAKAGE DEPOSIT R 500 refundable breakage deposit is payable per accommodation apartment on arrival The breakage deposit will only be refunded within 5 business days after the day of departure into the guest’s / corporate bank account Should damages / breakages / shortages occur the balance of the deposit will only be refunded within 21 business days after all breakages / damages / shortages had been replaced ~ should the cost of the damaged / broken / missing item/s be more than the R 500 refundable breakage deposit levied, the guest / corporate will be liable for payment of the outstanding balance within 5 business days of invoice thereof - thereafter legal steps will be taken to ensure re-payment DEPOSIT PAYMENT To confirm / secure a booking a minimum non-refundable deposit of 50 % of the booking value is payable
Full accommodation amount is payable to qualify for any special rates advertised and to confirm your booking
We reserve the right, without notice, to release any accommodation held where the required deposits or payments or vouchers have not been timeously received
Due to various booking requests received - An apartment remains available to all other booking requests received until the full minimum deposit payment has been received 1st person to pay deposit = 1st serve
Should your booking be 14 days or less before the date of initial arrival we reserve the right, at our sole discretion, to charge the full amount ( 100 % ) of the accommodation booking to confirm the reservation
CONFIRMING A BOOKING
Please E-mail or fax us the proof of payment to speed up the confirmation process
We will send a booking confirmation on receipt of deposit payment
Should a double booking occur the 2nd person / group will be notified immediately and after their deposit payment has been cleared by our bankers the 2nd person / group will be refunded the full deposit amount that was paid (excluding bank costs / charges) into the same account payment was received from
PAYMENT OF OUTSTANDING BALANCE AND OTHER COST
No credit card facility is available at the self catering apartments
Payment of outstanding accommodation balance and refundable breakage deposit are payable on arrival in cash or proof thereof must be submitted on arrival if payment was made by means of EFT
We regret we do not accept any form of cheque payment
Should a voucher booking be made a 100 % non-refundable accommodation voucher must be supplied to confirm / secure the booking
Accommodation vouchers are payable within 7 days after being submitted - We reserve the right to claim an accommodation voucher before the apartment is occupied
ARRIVAL & DEPARTURE No arrivals / check-in after 7 pm Prior arrangement to be made in advance before the day of arrival and agreed upon in writing for an arrival after 7 pm We reserve the right to charge an additional amount of R 200. 00 per hour or part thereof for arrivals after 7 pm unless prior arrangement has been made and agreed upon
Arrival / Check In: From 2 pm Please give us a call when you are about 60 minutes away from us. Prior arrangement to be made in advance before day of arrival and agreed upon in writing for an earlier arrival Earlier arrival subject to the unit being vacant & ready for occupation Departure: Before 10 am Prior arrangement to be made in advance before day of departure and agreed upon on writing for a late departure Late departure subject to no other guests check-in on the day of departure
SERVICE = OPTIONAL EXTRA Prior arrangement to be made for any optional service before day of arrival and agreed upon in writing Optional extra service payable on arrival Service @ R 155. 00 per service Service = Cleaning of unit + washing of dishes + making of beds Service does not include any washing or cleaning of clothes, carpets, linen, duvet covers, comforters & blankets No service available on Saturdays, Sundays & Public Holidays
Should an accommodation unit be left in an untidy state on departure, including dirty dishes, a fee of R 155 will be deducted from the refundable breakage deposit for cleaning service
DAMAGES / BREAKAGES / SHORTAGES
After check-in damages / breakages / shortages must be reported before 9:00 am the following morning ~ thereafter the guest / corporate will be liable for damages / breakages / shortages
Should damages / breakages / shortages occur the balance of the deposit will only be refunded within 21 business days after all breakages / damages / shortages had been replaced ~ should the cost of the damaged / broken / missing item/s be more than the R 500 refundable breakage deposit levied, the guest / corporate will be liable for payment of the outstanding balance within 5 business days of invoice - thereafter legal steps will be taken to ensure re-payment
Damaged / Broken item/s will be replaced ~ we do not send damaged / broken items for repair ~ the apartment must be ready and complete for new guests arriving
Should breakages / damages / shortages occur the guest / corporate will be liable for the following costs ~ cost of the replacement/s as stipulated on the inventory list
Should a guest prefer to replace a broken / damaged item the item must be replaced by exactly the same item and not by a similar item
Should breakages / damages occur and the guest / corporate request us for the damaged / broken items, we will post / courier the damaged / broken item/s to the guest / corporate at their expense
or
Guest / Corporate must please make prior arrangement to collect
Should we encounter any breakages / damages / shortages we will notify the guest / corporate, at our earliest convenience within 7 days after the date of departure, thereof ~ Excluding Saturdays, Sundays & Public Holidays
Additional costs will be charged should their be any damages to carpets, linen, blankets and towels - Damages includes dirty carpets that need washing, cigarette burn marks to carpets, linen and furniture, blankets & linen that need washing due to cigarette smoke as well as any stains to towels & carpets
OCCUPANCY & MAXIMUM OCCUPANCY
No persons other than those quoted for are permitted to share the accommodation unit, should we find that other persons are sharing the accommodation apartment those persons will be asked to leave the accommodation apartment immediately and the guest will be liable to pay an additional R 150 per extra person calculated from the day of original arrival until date of departure
Maximum occupancy must be adhere to at all times and includes children of all ages
Should the maximum occupancy be exceeded guests will be asked to leave / vacate the premises immediately and the guests will not be entitled to a refund
INTERNATIONAL TRANSFERS
For any cash or internet bank transfer payments made from outside the South African borders the following extra cost will apply 1. International Telegraphic Transfer Cost 2. The guest will be liable for all the Transfer Cost involved 3. Guest will be liable for all the Transfer Cost and bank charges should we have to do a deposit refund via International Bank Transfer CLEANING
The self catering & self service accommodation apartments are properly cleaned and checked after each guest departure. Should an accommodation apartment be left in an untidy state on departure, including dirty dishes, a fee of R 155 will be deducted from the refundable breakage deposit for cleaning service
We reserve the right to amend / change the above Terms & Conditions at our sole discretion without any prior notice
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